Help & FAQs

Of course. Please let us know your reason for cancellation at: https://shop.techart.com/pages/contact.

Due to technical server overload, you may encounter problems completing your order. In this case, please try again later. If you continue to experience difficulties, please contact us: https://shop.techart.com/pages/contact

The order confirmation will be sent to you via email immediately after completing your purchase. If you don't receive an email, please check your spam folder or contact us using the contact form: https://shop.techart.com/pages/contact

If you have any questions about your invoice, please contact us: https://shop.techart.com/pages/contact

Do you live nearby or would you like to take a look around our showroom? You are welcome to visit us by appointment and pick up your order in person. Please contact us at: https://shop.techart.com/pages/contact

We offer two delivery options: "Standard Delivery" and, for bulky items, "Freight Forwarding." You can view the shipping costs here: https://shop.techart.com/pages/versandkosten

Your order will be delivered within Germany via DHL.

Once we have received your order, you will receive it within 7 working days according to our general terms and conditions, depending on the availability of the goods.

The delivery confirmation email you receive contains a link that you can use to track your order.

Of course! We guarantee your satisfaction with all items you order from our online shop. Should you have any complaints, we will refund your purchase price immediately upon receipt of the goods. Depending on your payment method, it may take a few days for the credit to appear in your account. Unfortunately, an exchange for a different size or color is not possible; in this case, please simply place a new order.

After dropping off your return at a parcel shop, it will take approximately two to seven business days for the package to reach our warehouse in Germany. Once it reaches the warehouse, processing can take up to 48 hours. During peak times, processing may take longer than 48 hours.

Please contact us as soon as possible so that we can address your concerns.

https://shop.techart.com/pages/contact

If you don't like the items you ordered from our online shop, they don't fit, or aren't to your liking for any other reason, you have the option of returning your order free of charge up to 30 days after receipt of the goods. Please note that this only applies to unopened, complete, and unused items.

Regardless of this, you can exercise your statutory right of withdrawal within 14 days without giving any reason. To meet this deadline, it is sufficient to send the return shipment in a timely manner. Further information on the conditions and consequences of withdrawal can be found in the withdrawal policy and our General Terms and Conditions.

Du kannst bequem und sicher mit einer Vielzahl an Zahlungsmöglichkeiten bei uns einkaufen. Zur Auswahl stehen Dir Visa, MasterCard, American Express, Apple Pay, Google Pay, Shop Pay, Maestro, UnionPay, Bancontact sowie eps Überweisung. Wähle einfach beim Checkout die für Dich passende Zahlungsart aus.